Effective 4 March 2008
Updated 30 April 2015
This agreement is between you, the renter, and Campus Book Rentals, Inc.
Condition of Books
Books rented from CampusBookRentals.com are guaranteed to be correct according to
your order, and in an acceptable used or new condition. Hardback or paperback books
will be shipped at CampusBookRentals.com's discretion and depending upon supplier
availability. Books may also be an instructor's version if it is determined by CampusBookRentals.com
that the instructor's version is identical to the student version (besides instructor
comments). It is our policy to rent only US edition textbooks. Unlike many online
booksellers, we guarantee our books to be US editions. Supplemental materials,
such as student access codes, CD ROMs, or supplemental workbooks are not guaranteed
to come with your books even if the title of the book contains language regarding
CD ROMs or other forms of supplements.
Although we do our very
best to find books that include all their supplements, many such materials are one-time
use and are not available through our suppliers in used condition. Be sure before
you order that you either have access to these supplements or that you don't actually
need them for your class.
CampusBookRentals.com relies on the expertise of our shipping providers which are
USPS, UPS, and FedEx to get your books to you on time. Rare problems such as weather
delays, rural routes, or shipping carrier system delays could prevent a perfect
delivery. CampusBookRentals.com agrees to work very closely with any customer that
does not receive their book within the time frame selected. After a 24-48 hour processing
period, please allow 7-14 business days (9-16 calendar days) for standard delivery,
5-8 business days (6-10 calendar days) for expedited delivery. Should a problem arise,
CampusBookRentals.com will work very hard to track down the delivery problem or
send out a replacement textbook at no cost to you.
We do not ship to APO, FPO, PO Box addresses.
Books rented from CampusBookRentals.com are the property of CampusBookRentals.com.
At no time during the rental period does the renter obtain ownership of the books
unless the renter purchases the book according to our service policy
Agreement to Return Books
You agree to return rented textbooks to CampusBookRentals.com
located in Ogden, UT, using the prepaid shipping label and envelope provided on
or before the last day of your rental period. Books that are not returned to the
Ogden, UT warehouse will not be cleared from your account. Please make sure you
are using the CampusBookRentals.com prepaid USPS shipping label to return all books.
They are provided free of charge and provide both us and you definitive tracking
of your books.
Books not Returned on Time
We will do our best to make returning your books simple and easy. As stated above,
we even provide the return package with prepaid label already attached. If however,
books are not returned at the end of the rental period (and after the grace period),
as specified in the rental agreement, the renter will be notified via email that
their card will be charged for a 15 day extension of their book(s). If the book
is not returned by the end of the 15 days the next charge will be for the purchase
price of the book, which is Market Value of Book at time of Rental - (Rental Fee
+ Extension) = Purchase price of book. We work very hard to resolve every return
discrepancy. After all, our wish is to keep you as a happy customer and continue
to rent textbooks to you throughout your college career. The value of the textbook
is determined to be the value of the book at the time it was initially rented; not
the value at the time the card is charged.
Maintenance and Care of Textbooks
You, the renter, agree to keep textbooks in an acceptable used condition. CampusBookRentals.com
is liable and responsible for the condition of rented textbooks only until they
are received by the renter at the onset of the rental period. At the time of initial
receipt, you, the renter, take full responsibility for the textbook. If textbook
is lost, stolen, or damaged beyond reasonable use (cover ripped off, pages torn
out, excessive water damage, etc.) renter will be responsible to either replace
textbook with textbook in similar condition, or be charged the full replacement
value for the textbook less the rental fee already paid. CampusBookRentals.com understands
normal wear and tear on a textbook. We even allow highlighting and writing within
reason. Excessive damage is any damage that would prevent another student from reasonably
being able to use and gain the full learning value from the textbook. Our loss /
damage protection (explained in the next paragraph) is offered as an option to cover
against theft, loss, and damage.
Loss / Damage Protection
If you select the loss / damage protection option, should your book become lost,
stolen, or damaged beyond reasonable use, for a very reasonable fee of only 25%
of the initial rental amount, we will promptly send you a replacement copy (if you
still require the use of your book) or waive the purchase/replacement costs. When
you protect your books with our loss / damage protection program, you can worry
about your studies, not your books. See our Example and Terms and Conditions below.
A book that rents for $55 has a value of approximately $137. If this book was not
protected and needed to be replaced, the student would be charged an additional
$82. With the loss / damage protection however, the student would pay only a fee
of $13.75 (fee is equal to 25% of the rental price) saving the student $68.25.
Terms and Conditions
Loss / damage protection is not required. Books can only be protected at the time
of initial rental or re-rental. The loss / damage protection price varies based
on the book. Books not protected will be subject to CampusBookRentals.com's terms
for replacing lost, stolen, or damaged textbooks according to the Rental Agreement.
Protection period for the covered books is for the term of the rental and grace
period only. Protection will not transfer to any other book, including replacement
book, unless it is also purchased on the replacement book at time of replacement.
A fee in the amount of 25% of the rental price must be paid via credit card at time
of any loss or damage claim. Protection only covers rented textbooks against loss,
theft, or damage which deems the book unusable and invaluable to CampusBookRentals.com.
Loss / damage fraud is strictly punished by law. CampusBookRentals.com reserves
the right to decline loss / damage protection to customers if instances of fraud
or misuse are detected. Customers are encouraged to keep a copy of their receipt
as it displays which books are insured. Any claim must be made via email to firstname.lastname@example.org
Please submit your order number and ISBN or title of the book you are making claim
against. Claims are processed within 24-48 hours excluding weekends and major holidays.
Right to Cancel Orders
CampusBookRentals.com retains the right to cancel or refuse any order that results
from an error in pricing due to typographical errors, miscommunication with our
partners, or any other incorrect information.
Refund and Return Policy
No hassles. No worries. Any book returned within the first 21 days after the order
date will be refunded 100%. Please do not wait for your prepaid shipping envelope
to arrive if you are returning a book. Simply print off a return label from inside
your customer account.
We reserve the right to refuse a refund if we see the
refund policy is being abused.
CampusBookRentals.com shall not be held liable for any damages incurred, physical
or emotional, tangible or intangible, beyond the rental price of the textbook. Books
which are lost in transit will be replaced at no extra charge; however, CampusBookRentals.com
shall not be held liable for poor performance in school or any other tort stemming
from the rental or non receipt of your textbooks.
We have structured our rental periods to fit the needs of a college student. The
last thing we want is you worrying about not getting your book back to us on time.
We have incorporated, at no extra charge, a grace period which allows you to rent
your book early or hold on to it late in the case of a later than normal final exam.
Each rental period and our grace period are discussed in detail below.
All of our rental periods come with a 15 (fifteen) day grace period. We've been
in your shoes. Sometimes you would like to get your books early, or you need to
take a make-up final exam. Our 15 day grace period allows you the flexibility to
hold on to the book long enough to get you through to the bitter end. Don't hesitate
to use it. That's why it's there! The grace period applies to all of the rental
periods below (for example, the 130 day rental period gives you 145 days to get
the book back to our warehouse).
Semester (130 days)
This rental period was designed for students attending full semesters. All textbooks
rented under this rental period must be returned to our warehouse 145 days from
the day your books were rented, See how easy the return process is in the "Return
Your Books" section below.
Quarter (85 days)
This rental period is used mainly by students on quarters or in a Master's program.
All textbooks rented under this rental period must be returned to our warehouse
100 days from the day your books were rented. See how easy the return process is
in the "Return Your Books" section below.
Summer (55 days)
This rental period is used mainly by students taking summer courses or those taking
intense (condensed) courses year round. All textbooks rented under this rental period
must be returned to our warehouse 70 days from the day your books were rented. See
how easy the return process is in the "Return Your Books" section below.
Pick Your Own Return Date
Yep, just like it sounds. You tell us when your classes end, and we'll tell you
the due date and give you a custom price. Totally flexible to meet your schedule
and includes the same 15 day grace period as our standard rental time frames.
We offer 15 and 30 day extensions if you find yourself needing to keep your book
just a bit longer. Extending your rental period is easy. Simply access your account
the amount of time to extend, and checkout. Your account will be updated to show
the new rental period.
If you need to retake a class you can re-rent your book for 30% less than the original
rental price. This still saves you big time over purchasing it. Simply access your
account, select the "Re-Rent" button and continue the checkout process. Your account
will be updated to show the new status.
Buying Your Books
If you decide you want to keep your book forever, simply access your account and
select the book or books you wish to buy. Then select the "Buy and Keep My Books"
button. This amount is the difference between what you already paid in rental fees
and the value of the book. If you decide to purchase the book, simply complete the
checkout process. Your account will be updated to show the new status.
the right to use collection agencies to recover costs on non-returned textbooks
in the event of a canceled credit card or a credit card without available funds.
You, the renter, agree to resolve disputes directly with CampusBookRentals.com and
not through a third party except as described herein.
You agree that you are responsible for paying all Collection Fees (defined as those fees incurred
by us or the Third Party Collection Agency) assessed by the Third Party Collection Agency.
CampusBookRentals.com will make reasonable efforts to process transactions in a timely manner.
You will not hold CampusBookRentals.com responsible if CampusBookRentals.com does not credit or
debit your credit or debit card for a period of time due to circumstances beyond its control.
CampusBookRentals.com makes no guarantees regarding the processing time for charges.
You agree, in order for CampusBookRentals.com to service my account or to collect any amount you may owe,
unless otherwise prohibited by applicable law, CampusBookRentals.com or a designated Third Party
Collection Agency are authorized to (i) contact you by telephone at the telephone number(s) you have
provided to CampusBookRentals.com, including wireless telephone numbers, which could result in charges to
you, (ii) contact you by sending text messages (message and data rates may apply) or emails, using any
email address you provide and/or (iii) contact you using pre-recorded/artificial voice message and/or use
of an automatic dialing device, as applicable. You also agree, if your rental is eligible to be returned
to CampusBookRentals.com, that you may still be liable for a service fee assessed by the Third Party
You acknowledge that you have have read this disclosure and agree that the Third Party Collection Agency
may contact you as described above.
CampusBookRentals.com agrees to keep all your personal and payment information confidential