FAQ - Campusbookrentals
Can I write or highlight in my books?
How do I return my books when I'm done with them?
Yes, you can. Just remember that future students will rent the same book after you,
so be respectful. Keep highlighting and writing to what is necessary.
How do I pay for my textbook rental?
EASY! WE PROVIDE YOUR PREPAID RETURN ENVELOPE! After your books arrive, we'll send
you an envelope that has a USPS prepaid and pre-addressed label
already attached. Simply open it up,
place your book(s) inside, and drop the package off at the nearest USPS blue mailbox
or post office.
This is the only acceptable way to return books.
It insures that your
books are returned to the correct location and the tracking that is built into each
label gives you peace of mind. It's one more thing we do to make the textbook rental
process as painless as possible. When we receive your textbooks, your account will
be updated to show the books were returned and you'll receive a confirmation email.
This return process completes the rental cycle.
What if I drop my class?
Credit card payments are processed securely during the checkout procedure. All major
credit cards are accepted. We cannot accept cash or money orders, and we are not
taking orders over the phone at this time.
How much can I save?
We offer 21 day worry free guarantee. If you drop your class or change your mind
for any reason, return your book within 21 days of your order date for a full refund.
How long will it take for my books to arrive?
Students typically see a savings of 50% to 85% over new or used purchases. Some
students will see even greater savings of up to 90 or 95%. Just do a quick search
of your books and you'll see for yourself.
Will the books come directly from CampusBookRentals.com?
It depends on the shipping method you select. After a 24-48 hour processing period
(excluding weekends and major holidays), it typically takes 7-14 business days for
standard shipping, 5-8 business days for expedited. Shipping times may vary based
on weather, delivery routes, and other factors out of our control. If your book
has not arrived by the expected arrival date, contact us immediately and we'll work
closely with you on a quick resolution. Our support staff is second to none.
Are the books the exact same as my school bookstore?
It depends. Some textbooks are shipped directly from one of our suppliers to your
door, so they won't be branded with the CampusBookRentals.com logo.
Book suppliers may leave a receipt or return labels inside the books you receive;
however, these should be completely disregarded as they have nothing to do with
your rental price or your method of returning the books.
Your line of
customer support will always be with CampusBookRentals.com and all books must be
returned to the CampusBookRentals.com warehouse located in Ogden, UT.
What kind of condition are the books in?
Yes they are; based upon the search and verification you perform. Our search function
allows you to see all details of the book which will ensure that the book is the
same as what is in your bookstore. Books may be paperback or hardcover at the discretion
of CampusBookRentals.com and based on availability from our suppliers at the time
of rental. They may also be an instructor's copy if it is determined by us or our
supplier that the content is identical and it is our last option of supply. It is
our policy not to ship international versions of textbooks. Should you mistakenly
receive an international version from one of our suppliers, contact us immediately
for a replacement copy. PLEASE REMEMBER that books are not guaranteed to have supplements
such as CD's, access codes, additional study manuals, etc.
Do the books come with all supplemental materials?
All textbooks are in an acceptable used, like new or new condition. We strive to
provide you with high quality textbooks similar to new and used books in your school
bookstore. After all, we'd like to rent the book to someone else once you're done
with it, so it's in our interest to provide quality textbooks.
What if I need to keep my book longer than the rental period?
Because books we provide are potentially used, we cannot guarantee that your
book will include student access codes, CD ROMs, workbook packages, etc.
Supplemental materials are often used or damaged during the book's initial use,
and cannot be obtained or re-used. Please be sure you either have access to supplemental
materials, or do not need them for your classes. Most professors do not require
the supplemental materials that come with the core textbooks.
What if I want to keep my book after I've rented it?
Our rental periods should provide ample time for you to complete your classes, but
if you find yourself needing to extend your rental period or re-rent the book altogether,
simply access your account, select the book or books you wish to extend or re-rent,
and you will be led to several options prior to checkout. You can extend 15 or 30
days, or re-rent the book all together at a stellar discount.
Do I need to have a CampusBookRentals.com account?
No problem. The amount you pay to purchase your book is the difference between what
you already paid to rent it, and the value of the book. Simply access your account,
select the book or books you wish to buy, and click the "Buy Checked"
button. You'll be taken through the checkout process just like when you rented the
books, and your account will be updated to show the new status of purchased.
Is there a membership fee or any other kind of fee?
Yes. For shipping and email notification purposes, you need to
It's absolutely free. You can also login to your account to check
your rental history, rental status, etc.
How does loss/damage protection work and why should I protect my books?
Absolutely not. We don't believe in gimmicky fees or confusing plans. Just rent
the books you need when you need them for a low one-time price.
How will books arrive at my residence?
When you select the loss/damage protection option, your book is protected against theft,
loss, and damage for the entire rental period. For a very low price, you can have peace
of mind that your rentals are covered so you can worry about your classes, not your
books. See our Service Policy for detailed information on our loss/damage protection
Will all of my books arrive in one package?
Via USPS, UPS, FedEx, or DHL at the discretion of CampusBookRentals.com or its suppliers.
Will I get my books on time?
It depends. If they come directly from our inventory, they will; however, we use
several suppliers across the nation to insure the textbooks you order are available
and arrive in a timely manner. This could result in your books coming from different
suppliers who use different shipping carriers. Even books that are sold as a package
set in your school bookstore could come individually to your shipping address. In
the end however, all books must be sent back to the CampusBookRentals.com warehouse
located in Ogden, UT.
What if my books don't show up?
As with any online purchase, it depends on when you order. Please provide yourself
ample time to get your books before you need them.
Do you only cater to certain schools?
We do our best to ensure we track your books and get them to you on time. Like any
package delivery system, on very rare occasion, packages can be lost along the way.
Please notify CampusBookRentals.com if your books fail to show up. After some initial
investigation, if it is determined that your books may be lost, we will immediately
expedite at no extra charge a replacement book.
Why is the rental price different than the last time I checked?
No. The service is available nationally to any person. In fact, you need not be
attending school to rent books from CampusBookRentals.com.
How do I get a quote?
Rental prices are subject to change on a continuous basis according to our availability
and price lists. There is no guarantee of a quoted price unless the textbook is
placed in the shopping cart and checked out during that shopping session.
Simply type in an ISBN, Author, Title, or Keyword into the search box on any of
our pages. Click on the book you need, and the rental price will be displayed along
with your shipping and damage protection options.
FAQ - Rentback
What is RentBack?
How do I send my textbooks to you?
RentBack makes you money and puts the textbook market in your hands like never before. With RentBack,
you can send the textbooks you own to our warehouse using our free shipping labels. We’ll rent them to
other students, and pass the profits from those rentals to you. Your single book may rent multiple times,
and we’ll pass the profits to you each and every time. We’ll put our warehouse, technology, shipping contracts,
textbook data, pricing engines, marketing expertise, and distribution channels to work for you. You send the
books to us; we manage 100% of the process and send you the cash each semester. We'll even send your books
back to you when their useful life ends if you wish. We’ll take a small and very transparent fee, but that’s it.
Can I include RentBack books with my CampusBookRentals returns?
It’s easy and free. Print the USPS priority return shipping label that is available at the end of
your RentBack creation process. Package all of your books neatly into one package and tape the USPS
priority return shipping label to the package and put it in the mail (drop it off at the nearest USPS
blue mailbox, post office, or your mailbox for carrier pick-up). Tracking is built into your label
and available in your customer account page. Shipping is free to you.
What if my shipping label doesn’t print?
Yes, please do. Just be sure to include your RentBack packing slip inside the package so we can make sure
the books are accurately marked as active inside your account. Your packing slip will print along with
the free shipping label.
How will I know when you get my textbook?
Call or email our live customer service support team and they will email you a USPS priority return shipping label.
855-200-0021 or email@example.com
What happens once I send my textbooks to you?
You will receive an email letting you know that we have your books and they are ready for rent.
Why do I need an account?
Your books will arrive at our warehouse in about three days, be marked as active in your customer account,
and be available to rent through all of our channels at CampusBookRentals.com. You’ll receive an email confirming
we’ve received your books OK.
Is my RentBack account different than my CampusBookRentals.com account?
For payment and email notification purposes, you need to register. It's absolutely free. You can also login to
your account to check your book history, status, etc.
When will I be paid?
No, both RentBack and Rental information are contained within the same customer account.
How will I get paid?
You can request funds disbursement any time your account has a positive balance. We’ll notify you via
email the moment your book rents and funds are available for disbursement.
How much money will I make?
By personal check, PayPal, or you can choose to donate to charity. You’ll choose when you login
to your account and request disbursement.
Am I guaranteed to make money?
You receive the entire rental fee minus the $19.00 shipping and handling expense. We can’t
guarantee a set dollar amount; however, you should see a much better return than selling your book outright.
I hear you guys will donate my earnings to charity if I choose. How does that work?
You can look at your textbooks as investments, and as with any investment, there are no guarantees. We have robust data and pricing
engines that have allowed CampusBookRentals to be a strong and profitable business over the past five years. These tools are now yours
to move your textbooks and to create profits for you. Because of unforeseen market conditions and such, we can’t guarantee you’ll make money.
How will I know what’s happening with my textbook?
Correct. If you choose, we’ll donate your earnings to the charity of your choice. When you request funds disbursement from your account,
you’ll be given the chance to select a charitable donation as one of the options. We are organizing the most popular charities
into a few groups to help you decide where you’d like to direct your donation. Please pick the group that best fits your
giving style, and as always, our ears are open for more suggestions. We’ll submit payment to that cause on your behalf
and in your name. We’ll send the receipt of the payment to you via email.
Can I get my textbook back?
Log into your RentBack customer account and you will see a current status and a full history of each book.
Will you sell my textbook?
Yes you can. At any time you can end this transaction by calling your customer support team at 855.200.0021 or email at firstname.lastname@example.org
You will be charged $6.00 for your book to be sent back to you. If you request that multiple books be sent back, you will be charged $6.00 per book.
Will you take any textbook?
Yes. Textbooks have a period of valuable life before a newer edition takes its place. Your book will be sold before
the period of valuable life ends or at anytime if it is determined that the sales price will bring more cash to you than renting.
Will you just buy my textbook?
No. Most textbooks being used on campus currently are great books, however some have reached the end of their valuable
life and we ask you to not send those in. Our five star rating system clearly indicates which books we will and won’t accept.
What are the shipping and handling expenses/Why $19.00?
To be honest, we’d rather you make even more by maintaining ownership and renting it through our network.
We are standing up for something better than buyback, and hope you’ll join us in the cause.
What happens if my textbook doesn’t rent?
There are expenses incurred in shipping your textbook back and forth multiple times per rental transaction, warehousing,
labor and processing, and even marketing your book. Here is the breakdown:
Shipping and Packaging for multiple trips per rental: $11.70
Labor and Processing: $2.20
Profit for CampusBookRentals.com: $1.80
How do you rank my textbook?
The market could take an unexpected turn on a single textbook, and if it does we will sell it through one of our many channels
rather than rent it. You will of course still see the profits from the sale. Books that neither rent or sell after a period of
three years, will be disposed of through a worldwide literacy program or recycled according to our terms and conditions.
When/How does this transaction end?
Your textbook is run through a series of conditional tests using comprehensive data and algorithms that have been developed over
the past five years. Using the easy to recognize five star system, a five star textbook has awesome potential to produce
some good profits over the rest of its life; a one star, not so good.
Why are you doing this?
We will employ your textbook as long as we can to produce as much cash as possible for you. At some point your textbook
will need to be sold before it goes completely obsolete. When any transaction happens, you will be notified by email
and inside your customer account. The book history inside your account will show each rental event, and the eventual
sale which ends the life of your book. Your book may also age out on the shelf (three years of non use), at which
point we'll donate it to a worldwide literacy program, or recycle it according to our terms and conditions.
Why not? We are passionate about saving students money, donating to and sustaining good causes, and building the smartest and
most efficient textbook business on the planet. It has taken over five years to build CampusBookRentals to a point that we
are now able to turn the business over to you. Because of the framework we have in place, you can put your textbooks to work
and earn money for yourself or the causes you care about. This is what we’re passionate about, we want to see positive and
lasting change in this industry, and we now have the foundation we need to facilitate that change.
We look forward to working with you.
Have more questions? Feel free to email us at email@example.com.
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