Frequently Asked Questions

Renting Textbooks

Can I write or highlight in my books?
Yes, you can. Just remember that future students will rent the same book after you, so be respectful. Keep highlighting and writing to what is necessary.
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How do I return my books when I'm done with them?
USPS logo EASY! WE PROVIDE YOUR PREPAID RETURN ENVELOPE! After your books arrive, we'll send you an envelope that has a USPS prepaid and pre-addressed label already attached. Simply open it up, place your book(s) inside, and drop the package off at the nearest USPS blue mailbox or post office. This is the only acceptable way to return books. It insures that your books are returned to the correct location and the tracking that is built into each label gives you peace of mind. It's one more thing we do to make the textbook rental process as painless as possible. When we receive your textbooks, your account will be updated to show the books were returned and you'll receive a confirmation email. This return process completes the rental cycle.
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How do I pay for my textbook rental?
Credit card payments are processed securely during the checkout procedure. All major credit cards are accepted. We cannot accept cash or money orders, and we are not taking orders over the phone at this time.
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What if I drop my class?
We offer 21 day worry free guarantee. If you drop your class or change your mind for any reason, return your book within 21 days of your order date for a full refund.
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How much can I save?
Students typically see a savings of 50% to 85% over new or used purchases. Some students will see even greater savings of up to 90 or 95%. Just do a quick search of your books and you'll see for yourself.
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How long will it take for my books to arrive?
It depends on the shipping method you select. After a 24-48 hour processing period (excluding weekends and major holidays), it typically takes 7-14 business days for standard shipping, 5-8 business days for expedited. Shipping times may vary based on weather, delivery routes, and other factors out of our control. If your book has not arrived by the expected arrival date, contact us immediately and we'll work closely with you on a quick resolution. Our support staff is second to none.
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Will the books come directly from CampusBookRentals.com?
It depends. Some textbooks are shipped directly from one of our suppliers to your door, so they won't be branded with the CampusBookRentals.com logo. Book suppliers may leave a receipt or return labels inside the books you receive; however, these should be completely disregarded as they have nothing to do with your rental price or your method of returning the books. Your line of customer support will always be with CampusBookRentals.com and all books must be returned to the CampusBookRentals.com warehouse located in Ogden, UT.
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Are the books the exact same as my school bookstore?
Yes they are; based upon the search and verification you perform. Our search function allows you to see all details of the book which will ensure that the book is the same as what is in your bookstore. Books may be paperback or hardcover at the discretion of CampusBookRentals.com and based on availability from our suppliers at the time of rental. They may also be an instructor's copy if it is determined by us or our supplier that the content is identical and it is our last option of supply. It is our policy not to ship international versions of textbooks. Should you mistakenly receive an international version from one of our suppliers, contact us immediately for a replacement copy. PLEASE REMEMBER that books are not guaranteed to have supplements such as CD's, access codes, additional study manuals, etc.
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What kind of condition are the books in?
All textbooks are in an acceptable used, like new or new condition. We strive to provide you with high quality textbooks similar to new and used books in your school bookstore. After all, we'd like to rent the book to someone else once you're done with it, so it's in our interest to provide quality textbooks.
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Do the books come with all supplemental materials?
Because books we provide are potentially used, we cannot guarantee that your book will include student access codes, CD ROMs, workbook packages, etc. Supplemental materials are often used or damaged during the book's initial use, and cannot be obtained or re-used. Please be sure you either have access to supplemental materials, or do not need them for your classes. Most professors do not require the supplemental materials that come with the core textbooks.
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What if I need to keep my book longer than the rental period?
Our rental periods should provide ample time for you to complete your classes, but if you find yourself needing to extend your rental period or re-rent the book altogether, simply access your account, select the book or books you wish to extend or re-rent, and you will be led to several options prior to checkout. You can extend 15 or 30 days, or re-rent the book all together at a stellar discount.
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What if I want to keep my book after I've rented it?
No problem. The amount you pay to purchase your book is the difference between what you already paid to rent it, and the value of the book. Simply access your account, select the book or books you wish to buy, and click the "Buy Checked" button. You'll be taken through the checkout process just like when you rented the books, and your account will be updated to show the new status of purchased.
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Do I need to have a CampusBookRentals.com account?
Yes. For shipping and email notification purposes, you need to register. It's absolutely free. You can also login to your account to check your rental history, rental status, etc.
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Is there a membership fee or any other kind of fee?
Absolutely not. We don't believe in gimmicky fees or confusing plans. Just rent the books you need when you need them for a low one-time price.
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How does loss/damage protection work and why should I protect my books?
When you select the loss/damage protection option, your book is protected against theft, loss, and damage for the entire rental period. For a very low price, you can have peace of mind that your rentals are covered so you can worry about your classes, not your books. See our Service Policy for detailed information on our loss/damage protection program.
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How will books arrive at my residence?
Via USPS, UPS, FedEx, or DHL at the discretion of CampusBookRentals.com or its suppliers.
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Will all of my books arrive in one package?
It depends. If they come directly from our inventory, they will; however, we use several suppliers across the nation to insure the textbooks you order are available and arrive in a timely manner. This could result in your books coming from different suppliers who use different shipping carriers. Even books that are sold as a package set in your school bookstore could come individually to your shipping address. In the end however, all books must be sent back to the CampusBookRentals.com warehouse located in Ogden, UT.
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Will I get my books on time?
As with any online purchase, it depends on when you order. Please provide yourself ample time to get your books before you need them.
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What if my books don't show up?
We do our best to ensure we track your books and get them to you on time. Like any package delivery system, on very rare occasion, packages can be lost along the way. Please notify CampusBookRentals.com if your books fail to show up. After some initial investigation, if it is determined that your books may be lost, we will immediately expedite at no extra charge a replacement book.
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Do you only cater to certain schools?
No. The service is available nationally to any person. In fact, you need not be attending school to rent books from CampusBookRentals.com.
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Why is the rental price different than the last time I checked?
Rental prices are subject to change on a continuous basis according to our availability and price lists. There is no guarantee of a quoted price unless the textbook is placed in the shopping cart and checked out during that shopping session.
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How do I get a quote?
Simply type in an ISBN, Author, Title, or Keyword into the search box on any of our pages. Click on the book you need, and the rental price will be displayed along with your shipping and damage protection options.
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Returning Textbooks

How do I return my books when I'm done with them?

A pink return envelope was sent to you with your rented textbooks (or shortly after receiving your textbooks). This pink mailer has a USPS prepaid and pre-addressed label already attached. Simply open it up, place your books inside, and drop the package off at the nearest USPS blue mailbox or post office. This process ensures that your books are returned to the correct location – and the tracking that is built into each label gives you peace of mind. When we receive your textbooks, your account will be updated to show the books were retuned. A confirmation email with then be sent to complete the rental cycle.

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What do I do if I lost the pink return mailer?

Fortunately, textbooks may also be returned with a printed return label from your online account. Once you've logged in online, click on "My Account" and then the "Return My Books" button. After selecting the appropriate reason for returning your books, click on the "Print Off Return Label" button. You will need to print the label that pops up on your screen.

After printing the label, place your individually wrapped books in a box with some sort of packing material. (Newspaper works great!) Tape the label on the outside of the box. The package can then be dropped off at a United States Postal Service (USPS) drop box or Store.

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What if my books don't all fit in one package?

You can print another return label from your online account for a second return package. Once you've logged in online, click on "My Account" and then the "Return My Books" button. After selecting the appropriate reason for returning your book(s), click on the "Print Off Return Label" button. You will need to print the label that pops on your screen.

After printing the label, place your leftover books in another box with some sort of packing material. (Newspaper works great!) Tape the printed label on the outside of the box. Both packages can then be dropped off at a United States Postal Service (USPS) drop box or Store.

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What if you don’t receive my books by their due date?

We realize the end of a semester can get a little crazy. All rentals have a 15-day grace period. As long as your textbooks are received in our warehouse 15 days after your due date, no fees will be charged.

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What if I need to keep my book longer than the rental period?

Our rental periods should provide ample time for you to complete your classes. However, if you find yourself needing to extend your rental period or re-rent the book altogether, simply access your account and select the book(s) you wish to extend or re-rent. You will be led to several options prior to checkout. You can extend 15 or 30 days, or re-rent the book all together at a stellar discount.

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What if I want to keep my book after I've rented it?

In order to keep your book, you will need to pay the difference of what you already paid to rent the book, and the book’s current market value. To do so, simply access your account and select the book(s) you wish to buy. After clicking the "Buy Checked" button, you will be taken through the checkout process. Your account will then be updated to display a "purchased" status.

If you would like to purchase your book but don’t have all the money upfront to do so, you may pay a smaller amount to extend the rental for 15 days. You can continue doing this until you reach the purchase price for your books.

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I lost one of my books — what do I do?

In order to clear your account, you can contact our Customer Reps and pay the buyout fee for the book OR you can send a replacement copy of the book.

If the book was rented with an insurance plan, you will have to clear your account by contacting our Customer Reps and paying the (small) replacement premium.

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Have more questions? Feel free to email us at info@campusbookrentals.com.
We look forward to hearing from you!


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FAQ'S

1. How do I track my books?
Log in to your account by clicking here. Once inside, you'll see your current textbook rentals listed along with a yellow box that says "track". Click there to view the tracking number and track your book(s). Note: not all books will have a tracking number, but most do and tracking numbers are loaded into your account as they become available.
2. How do I return my books?
Each time you rent textbooks from CampusBookRentals.com, you'll receive a bubble envelope with a prepaid USPS label attached to the outside. When you're done with your books, simply place them inside the return envelope and drop the package off at the nearest USPS drop box or Post Office. Shipping is all prepaid. PLEASE only use this method to return your books, because it will insure they arrive at the correct facility.
3. Can I write or highlight in my books?
You certainly can. Just remember that future students will rent the same book after you, so try to be respectful.
4. Are your books the same as my bookstore?
You can be confident when you rent textbooks from us, your books will be correct according to your order. We do not carry or ship international editions or reprints. We only ship US edition textbooks, which are the same as your campus bookstore. On occassion, if the only book we have available is a US teacher's edition, and if it is determined to be the same as the student edition page for page and word for word, we may elect to send it, though this is very rare.
5. How long does it take to get my books?
It depends on the shipping method you choose. We offer free shipping anywhere in the contiguous US which can take 7-14 business days. If you choose expedited shipping you can expect your order in about a week (5-8 business days). Remember, we offer a 21 day no-hassle money-back guarantee if you drop your class, order the wrong book, or just plain change your mind. You won't even pay for shipping.
6. Are there any fees to sign up?
There are no fees for signup. When you rent textbooks from us, there are no membership fees, hidden fees, or anything unusual whatsoever. We display the price you pay to rent the book, and that's it. What you see is what you get.
7. Can anyone rent books, or just students?
Yes, anyone can rent. You do not have to be attending school to rent textbooks from us.
8. Can I purchase my book after I rent it?
Yes, you can. You're only charged the difference between what you already paid to rent the book, and the value of the book at the time you initially rented. This is what makes renting textbooks so cool; it saves you money, while still allowing you to purchase the book if you'd like to. If you decide to keep a book, simply log in to your customer account, choose to purchase your book, and it will walk you through the checkout process.
9. Are there late fees?
We will do our best to make returning your book(s) simple and easy. As stated above, we even provide the return package with a prepaid label already attached. If however, books are not returned at the end of the rental period (and after the grace period), as specified in the rental agreement, the renter will be notified via email that their card will be charged for a 15 day extension of their book(s). If the book is not returned by the end of the 15 days the next charge will be for the purchase price of the book, which is: Market Value of Book at time of Rental - (Rental Fee + Extension) = Purchase Price of Book. We do work very hard to resolve every return discrepancy amicably. We want our customers to be happy and continue to rent textbooks throughout their college careers.

Renting Textbooks

Over one million students across nearly 6,000 campuses rent their textbooks from CampusBookRentals. That’s quite an endorsement from a highly-educated demographic! It’s well known that textbooks lose their value by the end of a class course, making it difficult, if not impossible, to recoup your purchasing costs with buyback. Renting guarantees you get your money’s worth, upfront, from college tomes you will never use again. Plus, renting is so easy. No more trips to the bookstore. CBR offers every title—in new or gently-used condition—online. With one quick search, you’ll be ready for classes. So, join your peers and make your college life a little bit easier (and wealthier).

Why Choose Us?

1. We have a top notch support staff. We hire problem solvers that are only a call or chat box away.

2. We've been around since the beginning. We pioneered textbook rentals in 2007, so you can be confident we know what we're doing.

3. You'll save money. Pay less than half price to rent textbooks, and if you decide you want to keep the book instead of renting it, just pay us the difference and the book is yours.

4. We have a 21 day risk free guarantee. Return your book for any reason within 21 days for a full refund.

Making A Difference

Our Making a Difference program is an important part of what we do.

We’re keeping our partnership with Operation Smile and have committed to donate a minimum of 80 additional surgeries this year.

Operation Smile is an incredible organization that forever changes children’s lives through reconstructive cleft lip surgeries. The long-term improvement in quality of life for the children that receive these surgeries is almost incomprehensible.

We’re honored to support the children of Operation Smile.