Frequently Asked Questions

How Much Can I Save?
What if I Drop My Class?
How long will it take for my books to arrive?
Will the books come directly from CampusBookRentals.com?
Are the books the exact same as my school bookstore?
What kind of condition are the books in?
Do the books come with all supplemental materials?
What if I need to keep my book longer than the rental period?
What if I want to keep my book after I've rented it?
Do I need to have a CampusBookRentals.com account?
Is there a membership fee or any other kind of fee?
How does insurance work and why should I insure my books?
How will books arrive at my residence?
Will all of my books arrive in one package?
Will I get my books on time?
What if my books don't show up?
How do I return my books when I'm done with them?
Do you only cater to certain schools?
Why is the rental price different than the last time I checked?
How do I pay for my textbook rental?
How do I get a quote?

How much can I save?
Students typically see a savings of 50% to 85% over new or used purchases. Some students will see even greater savings of up to 90 or 95%. Just do a quick search of your books and you'll see for yourself.

What if I Drop My Class?
We offer a no questions asked 100% refund minus shipping costs if you return your book within the first 15 days of your rental period. If you need to return a book after the first 15 days, but before 30 days, we offer a 50% refund minus shipping costs.

How long will it take for my books to arrive?
It depends on the shipping method you select. After a 24-48 hour processing period (excluding weekends and major holidays), it takes It typically takes 7-14 business days for standard shipping, 5 to 8 business days for expedited, and 2-3 business days for 2-3 day shipping. Shipping times may vary based on weather, delivery routes, and other factors out of our control. If your book has not arrived by the expected arrival date, contact us immediately and we'll work closely with you.

Will the books come directly from CampusBookRentals.com?
It depends. Some textbooks are shipped directly from one of our suppliers to your door, so they won't be branded with the CampusBookRentals.com logo. Book suppliers may leave a receipt or return labels inside the books you receive; however, these should be disregarded as they have nothing to do with your rental price or your method of returning the books. Your line of customer support will always be with CampusBookRentals.com and all books must be returned to the CampusBookRentals.com warehouse located in Clearfield, UT.

Are the books the exact same as my school bookstore?
Yes they are; based upon the search and verification you perform. Our search function allows you to see all details of the book which will ensure that the book is the same as what is in your bookstore. Books may be paperback or hardcover at the discretion of CampusBookRentals.com and based on availability from our suppliers at the time of rental. They may also be an instructor's copy if it is determined by us our our supplier that the content is identical and it is our last option of supply. It is our policy not to ship international versions of textbooks. Should you mistakenly receive an international version from one of our suppliers, contact us immediately for a replacement copy. PLEASE REMEMBER that books are not guaranteed to have supplements such as CD's, access codes, additional study manuals, etc.

What kind of condition are the books in?
All textbooks are in an acceptable used, like new or new condition. We strive to provide you with high quality textbooks similar to new and used books in your school bookstore. After all, we'd like to rent the book to someone else once you're done with it, so it's in our interest to provide quality textbooks.

Do the books come with all supplemental materials?
Because books we provide are potentially used, we cannot guarantee that your book will include student access codes, CD ROMs, workbook packages, etc. Supplemental materials are often used or damaged during the book's initial use, and cannot be obtained. Please be sure you either have access to supplemental materials, or do not need them for your classes. Most professors do not require the supplemental materials that come with the core textbooks.

What if I need to keep my book longer than the rental period?
Our rental periods should provide ample time for you to complete your classes, but if you find yourself needing to extend your rental period or re-rent the book altogether, simply access your account, select the book or books you wish to extend or re-rent, and you will be led to several options prior to checkout. You can extend 15 or 30 days, or re-rent the book all together at a stellar discount.

What if I want to keep my book after I've rented it?
No problem. The amount you pay to purchase your book is the difference between what you already paid to rent it, and the value of the book. Simply access your account, select the book or books you wish to buy, and click the "Buy Checked" button. You’ll be taken through the checkout process just like when you rented the books, and your account will be updated to show the new status of purchased.

Do I need to have a CampusBookRentals.com account?
Yes. For shipping and email notification purposes, you need to register. It's absolutely free. You can also login to your account to check your rental history, rental status, etc.

Is there a membership fee or any other kind of fee?
Absolutely not. We don't believe in gimmicky fees. Just rent the books you need when you need them for a low one-time price.

How Does Insurance Work and why should I insure my books?
Insurance is an exciting new option we’ve added for the benefit of our customers. When you select the insurance option during the checkout process, your book is insured against theft, loss, and damage. For a very low price, you can have peace of mind that your rentals are covered. Worry about your classes, not your books. See our Service Policy for detailed information on our Insure-a-Book program.

How will books arrive at my residence?
Via USPS, UPS, FedEx, or DHL at the discretion of CampusBookRentals.com or its suppliers.

Will all of my books arrive in one package?
Probably not, but it depends. If they come directly from our inventory, they will; however, we use several suppliers across the nation to insure the textbooks you order are available and arrive in a timely manner. This could result in your books coming from different suppliers who use different shipping carriers. Even books that are sold as a package set in your school bookstore could come individually to your shipping address.

Will I get my books on time?
As with any online purchase, it depends on when you order. Please provide yourself ample time to get your books before you need them.

What if my books don't show up?
We do our best to insure we track your books and get them to you on time. Like any package delivery system, on very rare occasion, packages can be lost along the way. Please notify CampusBookRentals.com if your books fail show up. After some initial investigation, if it is determined that your books may be lost, we will immediately expedite at no extra charge a replacement book.

How do I return my books when I'm done with them?
Easy. Simply access your customer account, put a check mark next to the book or books your are ready to return, and click "Return Checked". A prepaid / preaddressed label will be generated for you to print out. You are required to package your books in a single package with care,and adhere the shipping label to the package with high quality tape. Then simply drop it off at any U.S. Post Office. The shipping is pre-paid by CampusBookRentals.com, so there’s no waiting in line. Just drop and go. When we receive your textbooks, you will receive a confirmation email and your account will be updated to show the books were returned. This completes the rental cycle.

Do you only cater to certain schools?
No. The service is available nationally to any person. In fact, you need not be attending school to rent books from CampusBookRentals.com.

Why is the rental price different than the last time I checked?
Rental prices are subject to change on a continuous basis according to our availability and our supplier's availability and price lists. There is no guarantee of a quoted price unless the textbook is placed in the shopping cart and rented during that shopping session.

How do I pay for my textbook rental?
Credit card payments are processed securely during the checkout procedure. All major credit cards are accepted. We cannot accept cash or money orders, and we are not taking orders over the phone at this time.

How do I get a quote?
Simply type in an ISBN, Author, Title, or Keyword into the search box on any of our pages. Click on the book you need, and the rental price will be displayed along with your shipping and insurance options.

Have more questions? Feel free to email us at info@CampusBookRentals.com. We look forward to hearing from you!