Privacy Policy

TRUSTe online privacy certification
Effective 8 April 2009
Updated 25 March 2014

This privacy policy applies to http://campusbookrentals.com/ owned and operated by Campus Book Rentals, Inc. (“Campus Book RentalsTM”, “we”, “us”, “our”). This privacy policy describes how Campus Book Rentals, Inc. collects and uses the personally identifiable information you provide on our web site: http://campusbookrentals.com/.

Campus Book Rentals, Inc. has received TRUSTe’s Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. The TRUSTe program covers only information that is collected through this Web site, http://campusbookrentals.com/.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.

Campus Book Rentals™, is committed to protecting and respecting your privacy. This document discloses the privacy practices for www.CampusBookRentals.com™ including:

  • What personally identifiable information of yours is collected
  • How the information is used
  • With whom the information may be shared
  • What choices are available to you regarding collection, use and distribution of the information
  • What kind of security procedures are in place to protect the loss, misuse or alteration of information under Campus Book Rental's™ control
  • How you can correct any inaccuracies in the information.
Questions regarding this privacy policy should be directed to Campus Book Rentals™ via email. See our contact us page.

Table of Contents
1. Minors
2. Information We Collect
3. Our Use of Your Information
4. Our Disclosure of Your Information
5. Control of Your Password
6. Single Sign-on 7. Reviewing and Changing Your Personally Identifiable Information
8. Other Information Collectors
9. Security
10. Changes to Privacy Policy

1. Minors
Children are not eligible to use our services and we ask that minors (under 18 years of age) do not submit any personally identifiable information to us. We understand that minors attend universities and require textbooks. We ask that the legal guardian complete the registration and rental process on behalf of the minor.

2. Information We Collect
Our primary goal in collecting personally identifiable information from you is to provide you with a smooth, efficient, and personalized experience while using our services. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience easier and quicker.

To fully use our services, you will need to register where you will be required to provide us with the following personally identifiable information:

  • Name
  • Shipping Address
  • Billing Address
  • Email Address
  • Phone Number
  • Credit/Debit Card Information
  • School Information
In addition, cookies are used by default on certain pages and fields of our site. Cookies are stored on your hard drive, not on our site. We use cookies so that you do not need to log in manually every time you visit the site if you are a registered user. The cookie itself contains no personally identifiable information but it does pass an ID to our server which allows us to tie the cookie to your personally identifiable information. We also use the cookie to track how often you visit the site so we know who our most loyal users are. You are always free to decline our cookies if your browser permits, although in that case you will not be able to use certain features on our site. For example, if you disable cookies, you will need to log in manually each time you visit the site as we cannot use a cookie to remember who you are. CampusBookRentals.com uses Google Analytics to track site usage; however, no personally identifiable information is shared with Google Analytics or its partners.

The use of cookies by our affiliates and service providers is not covered by our privacy policy. We do not have access or control over these cookies. Our affiliates and service providers use session ID cookies to make it easier for you to navigate our site, in order for you to use the shopping cart, etc.

Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do not tie the information gathered to our Customers’ or Users’ personally identifiable information.

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

NOTE: Participant may also link to the NAI opt-out mechanism http://www.networkadvertising.org/managing/opt_out.asp

Google AdSense/AdWords
We use Google AdSense to publish ads on this site. When you view or click on an ad a cookie will be set to help better provide advertisements that may be of interest to you on this and other Web sites. You may opt-out of the use of this cookie by visiting Google’s Advertising and Privacy page: http://www.google.com/privacy_ads.html.

Surveys, Contests, Testimonials
From time-to-time our site may request information from users via surveys, contests or for a particular service (e.g. testimonial). Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested will include contact information (as supplied to the site during registration) and supplementary information on your opinions, feedback, testimonials, etc. In the event of a contest, we will use the contact information to notify winners. We will not publish winners' details on the site. If the survey or contest has a sponsor then we will share information given by entrants with the sponsor.

Payment Policies
In order to process payments online we require the billing address for the credit card used and our external payment provider, Internet Secure, requires your credit card number and details. This is all done on a secure Internet Secure server using SSL (secure sockets layer) technology. For additional information on Internet Secure, logon to www.internetsecure.com and read their terms and conditions and policies.

Customer Names and Shipping Addresses
CampusBookRentals.com uses third party providers to package and deliver books to its customers. Customer names and shipping addresses are shared with our suppliers and shipping providers in order to complete the delivery process. These companies are authorized to use your personal information only as necessary to provide these services to us.

Refer-A-Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. CampusBookRentals.com does not store this information.

3. Our Use of Your Information
We use personally identifiable information about you to statistically analyze site usage, to improve our content and product offerings and to customize our site's content, layout, and services. We believe these uses allow us to improve our site and better tailor it to meet our users' needs.

We use your e-mail address to communicate order information to you and to provide you with other communications or information that you have requested from CampusBookRentals.com.

We use information in the file we maintain about you, and other information we obtain from your current and past activities on the Site, to resolve any disputes, troubleshoot problems and enforce our Service Policy and Rental Agreement. At times, we may look across multiple users to identify problems or resolve disputes, and in particular on rare occasions we may evaluate your information to look for users using multiple User IDs or alias.

4. Our Disclosure of Your Information
Unfortunately, due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy.

By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

As a general proposition, we do not sell or rent any personally identifiable information about you to any third party.

If CampusBookRentals.com™ is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Legal Requests
CampusBookRentals.com™ cooperates with law enforcement inquiries and other third parties to enforce laws, intellectual property and other rights. Local, and international law enforcement agents can request and may receive your personally identifiable information.

5. Control of Your Password
Except as specifically permitted by this section, you may not disclose your CampusBookRentals.com™ password to any third parties nor share it with any third parties. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password by visiting the login page on the Site.

If you wish to change your password you can do so at any time through the 'Edit Profile' section of the site.

6. Single Sign-on
You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

7. Reviewing, Changing and Deleting Your Personally Identifiable Information
You can at any time review and change the information you submitted during registration by visiting the login page on the site.

You must promptly update your information if it changes. Once posted, you cannot change or remove any public postings made in our forums or other message areas or the feedback area through your account. If you no longer desire our services you may ask to have your account deactivated or ask to have your information deleted/removed from public postings made in our forums or other message areas or the feedback area by emailing us at info@campusbookrentals.com. We will respond to your request to access in 30 days.

We will retain your information for as long as your account is active or as needed to provide your services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Other Information Collectors
Except as otherwise expressly discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are other members of the Site or other sites throughout the Internet, different rules may apply to their use or disclosure of the personal information you disclose to them.

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

9. Security
In order to process and protect your credit card details, our payment provider, Internet Secure uses SSL (secure sockets layer) encryption. The secure server is hosted by Authorize.net and not CampusBookRentals.com™. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

10. Changes to Privacy Policy
If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email (sent to the email address specified in your account), prior to making such changes. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice, before changes go into effect, on our web site notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices. We encourage you to periodically review this page for the latest information on our privacy practices.


Corporate Office Physical Address
155 North 400 West, Suite 420
Salt Lake City, UT 84103

Distribution Facility Physical Address
2805 S 1900 W
Ogden, UT 84401

Email address
info@campusbookrentals.com

FAQ'S

1. How do I track my books?
Log in to your account by clicking here. Once inside, you'll see your current textbook rentals listed along with a yellow box that says "track". Click there to view the tracking number and track your book(s). Note: not all books will have a tracking number, but most do and tracking numbers are loaded into your account as they become available.
2. How do I return my books?
Each time you rent textbooks from CampusBookRentals.com, you'll receive a bubble envelope with a prepaid USPS label attached to the outside. When you're done with your books, simply place them inside the return envelope and drop the package off at the nearest USPS drop box or Post Office. Shipping is all prepaid. PLEASE only use this method to return your books, because it will insure they arrive at the correct facility.
3. Can I write or highlight in my books?
You certainly can. Just remember that future students will rent the same book after you, so try to be respectful.
4. Are your books the same as my bookstore?
You can be confident when you rent textbooks from us, your books will be correct according to your order. We do not carry or ship international editions or reprints. We only ship US edition textbooks, which are the same as your campus bookstore. On occassion, if the only book we have available is a US teacher's edition, and if it is determined to be the same as the student edition page for page and word for word, we may elect to send it, though this is very rare.
5. How long does it take to get my books?
It depends on the shipping method you choose. We offer free shipping anywhere in the contiguous US which can take 7-14 business days. If you choose expedited shipping you can expect your order in about a week (5-8 business days). Remember, we offer a 21 day no-hassle money-back guarantee if you drop your class, order the wrong book, or just plain change your mind. You won't even pay for shipping.
6. Are there any fees to sign up?
There are no fees for signup. When you rent textbooks from us, there are no membership fees, hidden fees, or anything unusual whatsoever. We display the price you pay to rent the book, and that's it. What you see is what you get.
7. Can anyone rent books, or just students?
Yes, anyone can rent. You do not have to be attending school to rent textbooks from us.
8. Can I purchase my book after I rent it?
Yes, you can. You're only charged the difference between what you already paid to rent the book, and the value of the book at the time you initially rented. This is what makes renting textbooks so cool; it saves you money, while still allowing you to purchase the book if you'd like to. If you decide to keep a book, simply log in to your customer account, choose to purchase your book, and it will walk you through the checkout process.
9. Are there late fees?
We will do our best to make returning your book(s) simple and easy. As stated above, we even provide the return package with a prepaid label already attached. If however, books are not returned at the end of the rental period (and after the grace period), as specified in the rental agreement, the renter will be notified via email that their card will be charged for a 15 day extension of their book(s). If the book is not returned by the end of the 15 days the next charge will be for the purchase price of the book, which is: Market Value of Book at time of Rental - (Rental Fee + Extension) = Purchase Price of Book. We do work very hard to resolve every return discrepancy amicably. We want our customers to be happy and continue to rent textbooks throughout their college careers.

Renting Textbooks

Over one million students across nearly 6,000 campuses rent their textbooks from CampusBookRentals. That’s quite an endorsement from a highly-educated demographic! It’s well known that textbooks lose their value by the end of a class course, making it difficult, if not impossible, to recoup your purchasing costs with buyback. Renting guarantees you get your money’s worth, upfront, from college tomes you will never use again. Plus, renting is so easy. No more trips to the bookstore. CBR offers every title—in new or gently-used condition—online. With one quick search, you’ll be ready for classes. So, join your peers and make your college life a little bit easier (and wealthier).

Why Choose Us?

1. We have a top notch support staff. We hire problem solvers that are only a call or chat box away.

2. We've been around since the beginning. We pioneered textbook rentals in 2007, so you can be confident we know what we're doing.

3. You'll save money. Pay less than half price to rent textbooks, and if you decide you want to keep the book instead of renting it, just pay us the difference and the book is yours.

4. We have a 21 day risk free guarantee. Return your book for any reason within 21 days for a full refund.

Making A Difference

Our Making a Difference program is an important part of what we do.

We’re keeping our partnership with Operation Smile and have committed to donate a minimum of 80 additional surgeries this year.

Operation Smile is an incredible organization that forever changes children’s lives through reconstructive cleft lip surgeries. The long-term improvement in quality of life for the children that receive these surgeries is almost incomprehensible.

We’re honored to support the children of Operation Smile.