Rental Agreement
Effective 4 March 2008Updated August 2nd, 2010
This agreement is between you, the renter, and CampusBookRentals.com.
Condition of Books
Books rented from CampusBookRentals.com are guaranteed to be correct according to your order, and in an acceptable used or new condition. Hardback or paperback books will be shipped at CampusBookRentals.com's discretion and depending upon supplier availability. Books may also be an instructor's version if it is determined by CampusBookRentals.com that the instructor's version is identical to the student version (besides instructor comments). It is our policy to rent only US edition textbooks. Unlike many online booksellers, we guarantee our books to be US editions. Supplemental materials, such as student access codes, CD ROMs, or supplemental workbooks are not guaranteed to come with your books even if the title of the book contains language regarding CD ROMs or other forms of supplements. Although we do our very best to find books that include all their supplements, many such materials are one-time use and are not available through our suppliers in used condition. Be sure before you order that you either have access to these supplements or that you don't actually need them for your class.
Shipping
CampusBookRentals.com relies on the expertise of our shipping providers which are USPS, UPS, and FedEx to get your books to you on time. Rare problems such as weather delays, rural routes, or shipping carrier system delays could prevent a perfect delivery. CampusBookRentals.com agrees to work very closely with any customer that does not receive their book within the time frame selected. After a 24-48 hour processing period, please allow 7-14 business days (9-16 calendar days) for standard delivery, 5-8 business days (8-10 calendar days) for expedited delivery. Should a problem arise, CampusBookRentals.com will work very hard to track down the delivery problem or send out a replacement textbook at no cost to you.
We do not ship to APO, FPO or PO Boxes addresses. Extra shipping fees will be added if shipping to Alaska or Hawaii.
Ownership
Books rented from CampusBookRentals.com are the property of CampusBookRentals.com. At no time during the rental period does the renter obtain ownership of the books unless the renter purchases the book according to our service policy.
Agreement to Return Books
You agree to return rented textbooks to CampusBookRentals.com, located in Ogden, UT, using the prepaid shipping label and envelope provided on or before the last day of your rental period. Books that are not returned to the Ogden, UT warehouse will not be cleared from your account. Please make sure you are using the CampusBookRentals.com prepaid USPS shipping label to return all books. They are provided free of charge and provide both us and you definitive tracking of your books.
Books not Returned on Time
We will do our best to make returning your books simple and easy. As stated above, we even provide the return package with prepaid label already attached. If however, books are not returned at the end of the rental period (and after the grace period), as specified in the rental agreement, the renter will be notified via email that their card will be charged for a 15 day extension of their book(s). Rental extension(s) will continue until the difference between the rental price already paid and the value of the textbook is met. We work very hard to resolve every return discrepancy. After all, our goal is to keep you as a happy customer and continue to rent textbooks to you throughout your college career. The value of the textbook is determined to be the value of the book at the time it was initially rented; not the value at the time the card is charged for a rental extension.
Maintenance and Care of Textbooks
You, the renter, agree to keep textbooks in an acceptable used condition. CampusBookRentals.com is liable and responsible for the condition of rented textbooks only until they are received by the renter at the onset of the rental period. At the time of initial receipt, you, the renter, take full responsibility for the textbook. If textbook is lost, stolen, or damaged beyond reasonable use (cover ripped off, pages torn out, excessive water damage, etc.) renter will be responsible to either replace textbook with textbook in similar condition, or be charged the full replacement value for the textbook less the rental fee already paid. CampusBookRentals.com understands normal wear and tear on a textbook. We even allow highlighting and writing within reason. Excessive damage is any damage that would prevent another student from reasonably being able to use and gain the full learning value from the textbook. Our loss / damage protection (explained in the next paragraph) is offered as an option to cover against theft, loss, and damage.
Loss / Damage Protection
If you select the loss / damage protection option, should your book become lost, stolen, or damaged beyond reasonable use, for a very reasonable fee of only 25% of the initial rental amount, we will promptly send you a replacement copy (if you still require the use of your book) or waive the purchase/replacement costs. When you protect your books with our loss / damage protection program, you can worry about your studies, not your books. See our Example and Terms and Conditions below.
Example
A book that rents for $55 has a value of approximately $137. If this book was not protected and needed to be replaced, the student would be charged an additional $82. With the loss / damage protection however, the student would pay only a fee of $13.75 (fee is equal to 25% of the rental price) saving the student $68.25.
Terms and Conditions
Loss / damage protection is not required. Books can only be protected at the time of initial rental or re-rental. The loss / damage protection price varies based on the book. Books not protected will be subject to CampusBookRentals.com's terms for replacing lost, stolen, or damaged textbooks according to the Rental Agreement. Protection period for the covered books is for the term of the rental and grace period only. Protection will not transfer to any other book, including replacement book, unless it is also purchased on the replacement book at time of replacement. A fee in the amount of 25% of the rental price must be paid via credit card at time of any loss or damage claim. Protection only covers rented textbooks against loss, theft, or damage which deems the book unusable and invaluable to CampusBookRentals.com. Loss / damage fraud is strictly punished by law. CampusBookRentals.com reserves the right to decline loss / damage protection to customers if instances of fraud or misuse are detected. Customers are encouraged to keep a copy of their receipt as it displays which books are insured. Any claim must be made via email to info@campusbookrentals.com. Please submit your order number and ISBN or title of the book you are making claim against. Claims are processed within 24-48 hours excluding weekends and major holidays.
Right to Cancel Orders
CampusBookRentals.com retains the right to cancel or refuse any order that results from an error in pricing due to typographical errors, miscommunication with our partners, or any other incorrect information.
Refund and Return Policy
No hassles. No worries. Any book returned within the first 30 days after the order date will receive a full refund. Books must arrive at our Ogden, UT warehouse within 30 days of order placement. A free USPS return shipping label is provided inside your customer account to insure your books arrive on time for a refund. Please do not wait for your prepaid shipping envelope to arrive if you are returning a book. Simply print off a return label from inside your customer account. Orders that are 30 days or less will be subject to a 15 day return policy. This means the book has to be back at our warehouse within 15 days of the original order date. We reserve the right to refuse a refund if we see the refund policy is being abused.
Liability
CampusBookRentals.com shall not be held liable for any damages incurred, physical or emotional, tangible or intangible, beyond the rental price of the textbook. Books which are lost in transit will be replaced at no extra charge; however, CampusBookRentals.com shall not be held liable for poor performance in school or any other tort stemming from the rental or non receipt of your textbooks.
Rental Periods
We have structured our rental periods to fit the needs of a college student. The last thing we want is you worrying about not getting your book back to us on time. We have incorporated, at no extra charge, a grace period which allows you to rent your book early or hold on to it late in the case of a later than normal final exam. Each rental period and our grace period are discussed in detail below.
Grace Period
All of our rental periods come with a 15 (fifteen) day grace period. We've been in your shoes. Sometimes you would like to get your books early, or you need to take a make-up final exam. Our 15 day grace period allows you the flexibility to hold on to the book long enough to get you through to the bitter end. Don't hesitate to use it. That's why it's there! The grace period applies to all of the rental periods below (for example, the 130 day rental period gives you 145 days to get the book back to our warehouse). The grace period does not apply to any rental/extension after the original rental period.
Semester (130 days)
This rental period was designed for students attending full semesters. All textbooks rented under this rental period must be returned to our warehouse 145 days from the day your books were rented, See how easy the return process is in the "Return Your Books" section below.
Quarter (85 days)
This rental period is used mainly by students on quarters or in a Master's program. All textbooks rented under this rental period must be returned to our warehouse 100 days from the day your books were rented. See how easy the return process is in the "Return Your Books" section below.
Summer (55 days)
This rental period is used mainly by students taking summer courses or those taking intense (condensed) courses year round. All textbooks rented under this rental period must be returned to our warehouse 70 days from the day your books were rented. See how easy the return process is in the "Return Your Books" section below.
Pick Your Own Return Date
Yep, just like it sounds. You tell us when your classes end, and we'll tell you the due date and give you a custom price. Totally flexible to meet your schedule and includes the same 15 day grace period as our standard rental time frames.
Extensions
We offer 15 and 30 day extensions if you find yourself needing to keep your book just a bit longer. Extending your rental period is easy. Simply access your account, choose the amount of time to extend, and checkout. Your account will be updated to show the new rental period.
Re-Renting
If you need to retake a class you can re-rent your book for 30% less than the original rental price. This still saves you big time over purchasing it. Simply access your account, select the "Re-Rent" button and continue the checkout process. Your account will be updated to show the new status.
Buying Your Books
If you decide you want to keep your book forever, simply access your account and select the book or books you wish to buy. Then select the "Buy and Keep My Books" button. This amount is the difference between what you already paid in rental fees and the value of the book. If you decide to purchase the book, simply complete the checkout process. Your account will be updated to show the new status.
CampusBookRentals.com retains the right to use collection agencies to recover costs on non-returned textbooks in the event of a canceled credit card or a credit card without available funds.
You, the renter, agree to resolve disputes directly with CampusBookRentals.com and not through a third party.
CampusBookRentals.com agrees to keep all your personal and payment information confidential in accordance with our privacy policy.
