Service Policy

Effective 4 March 2008
Updated 22 June 2012

Our Guarantee to You
We at CampusBookRentals.com are very appreciative of your business and understand the financial strain of college life. After all, we've been there.

We guarantee to follow the terms of our rental agreement and provide you with a textbook that matches your order. The books you receive may be hardback or paperback at the discretion of CampusBookRentals.com and depending on availability from our suppliers at the time of rental. Books may also be an instructor's version if it is determined by CampusBookRentals.com and our suppliers that the instructor's version is identical to the student version (besides instructor comments). Books will be in new or acceptable used condition depending on availability at the time of rental. Our policy is to rent only US Edition textbooks. Unlike many online booksellers, we guarantee our books to be US Editions. Supplemental materials, such as student access codes, CD ROMs, or supplemental workbooks are not guaranteed to come with your books. Although we strive to find books which include all their supplements, many such materials are one-time use and are not available through our suppliers. Be sure before you order that you either have access to these supplements or that you don’t truly need them for your class.

Refund and Return Policy - Our 21 Day Guarantee
No hassles. No worries. Any book returned within the first 21 days after the order date will be refunded 100%. Please do not wait for your prepaid shipping envelope to arrive if you are returning a book. Simply print off a return label from inside your customer account. We reserve the right to refuse a refund if we see the refund policy is being abused.

Quoted Rental Prices
Rental prices are subject to change at any given time; however, once you have added a book to your shopping cart, the price will remain the same throughout the checkout process, unless your cart expires (a full 45 min. is offered for completing purchase). If you leave our website, the rental price may change by the time you return.

Errors in Quoted Prices CampusBookRentals.com reserves the right to cancel any order that results from an error in pricing such as erroneous information from our suppliers or a typographical error. If CampusBookRentals.com discovers an error in pricing, we will contact the renter immediately upon discovery to resolve the situation.

Returning Books at the End of Your Rental Period
WE PROVIDE YOUR ENVELOPE WITH PREPAID SHIPPING!! That's right, along with every rental, you’ll receive a bright pink envelope that has a prepaid and preaddressed USPS label already attached to the exterior. Your envelope will either be included inside the original shipment along with your book, or it may arrive separately up to 30 days after your order. Simply open the envelope, place your book(s) inside, and drop the package off at the nearest United States Post Office or blue Post Office drop box. Click here to find the location nearest you: www.usps.com and choose "Find Locations". This is the only acceptable way to return books. It insures that your books are returned to the correct warehouse located in Ogden, UT, with definitive tracking. Even if you are returning a book early because of a dropped class or any other reason, we'll provide you with the prepaid USPS shipping label to get it back to us correctly (simply access this label inside your customer account). It's one more thing we do to make the textbook rental process as painless as possible. When we receive your textbooks, your account will be updated to show the books were returned and you'll receive a confirmation email. This return process completes the rental cycle and clears your account.

Rental Period
We have structured our rental periods to fit the needs of a college student. The last thing we want is you worrying about not getting your book back to us on time. We have incorporated, at no extra charge, a 15 day grace period which allows you to rent your books early or hold on to them longer in the case of a later than normal final exam. Each rental period and our grace period are discussed in detail below.

Grace Period
All of our rental periods come with a 15 (fifteen) day grace period. We've been in your shoes. Sometimes you would like to get your books early, or you need to take a make-up final exam. Our 15 day grace period allows you the flexibility to hold on to the book long enough to get you through to the bitter end. Don't hesitate to use it. That's why it's there! The grace period applies to all of the rental periods below (for example, the 130 day rental period gives you 145 days to get the book back to our warehouse). The grace period does not apply to any rental/extension after the original rental period.

Semester (130 days)
This rental period was designed for students attending full semesters. All textbooks rented under this rental period must be returned to our warehouse 145 days from the day your books were rented, See how easy the return process is in the "Return Your Books" section below.

Quarter (85 days)
This rental period is used mainly by students on quarters or in a Master’s program.  All textbooks rented under this rental period must be returned to our warehouse 100 days from the day your books were rented. See how easy the return process is in the "Return Your Books" section below.

Summer (55 days)
This rental period is used mainly by students taking summer courses or those taking intense (condensed) courses year round.  All textbooks rented under this rental period must be returned to our warehouse 70 days from the day your books were rented. See how easy the return process is in the "Return Your Books" section below.

Extensions
We offer 15 and 30 day extensions if you find yourself needing to keep your book just a bit longer. Extending your rental period is easy. Simply access your account, choose the amount of time to extend, and checkout. Your account will be updated to show the new rental period. 

Re-Renting
If you need to retake a class you can re-rent your book for 30% less than the original rental price. This still saves you big time over purchasing it. Simply access your account, select the “Re-Rent” button and continue the checkout process. Your account will be updated to show the new due date

Buying Your Book
If you decide you want to keep your book forever, simply access your account and select the book(s) you wish to buy and click the “buy and keep my books” box on the left hand side of your screen. The amount to buy and keep your book(s) is the difference between what you already paid in rental fees and the value of the book. If you decide to purchase the book, simply complete the checkout process. Your account will be updated to show the new status. This is why renting is truly risk free.

Books not Returned on Time
We will do our best to make returning your books simple and easy. As stated above, we even provide the return package with prepaid label already attached. If however, books are not returned at the end of the rental period (and after the grace period), as specified in the rental agreement, the renter will be notified via email that their card will be charged for a 15 day extension of their book(s). If the book is not returned by the end of the 15 days the next charge will be for the purchase price of the book, which is Market Value of Book at time of Rental - (Rental Fee + Extension) = Purchase price of book. We work very hard to resolve every return discrepancy. After all, our wish is to keep you as a happy customer and continue to rent textbooks to you throughout your college career. The value of the textbook is determined to be the value of the book at the time it was initially rented; not the value at the time the card is charged.

Ownership
Books rented from Campus Book Rentals are the property of CampusBookRentals.com. At no time during the rental period does the renter obtain ownership of the books unless the renter purchases them according to the terms above.

Damaged, Lost, or Stolen Books and our Loss / Damage Protection Program
CampusBookRentals.com is liable and responsible for the condition of rented textbooks only until they are received by the renter at the onset of the rental period. At the time of initial receipt, you, the renter, take full responsibility for the textbook. If textbook is lost, stolen, or damaged beyond reasonable use (cover ripped off, pages torn out, excessive water damage, etc.) renter will be responsible to either replace textbook with textbook in similar condition, or be charged the full value for the textbook. Campus Book Rentals understands normal wear and tear on a textbook. Even highlighting is permitted. Excessive damage is any damage that would prevent another student from being able to reasonably use the book and obtain full learning value from it. Our unique loss/damage protection program affords you peace of mind while renting your books. Protected books are covered against theft, loss, or damage. See Loss/Damage Protection Program below.

Loss/Damage Protection Program
Our Loss/Damage Protection program offers you peace of mind at an incredible value. If you select the protection option during final checkout, should your book become lost, stolen, or damaged beyond reasonable use, we will promptly send you a placement copy (if you still require the use of your book), or waive the full purchase fee. When you protect your books, you can worry about your studies, not your books. See our Example and Terms and Conditions below.

Example: A book that rents for $55 has a value of approximately $137. If this book was not protected and needed to be replaced, the student would be charged an additional $82. With the loss/damage protection however, the student would pay only a fee of $13.75 (fee is equal to 25% of the rental price) saving the student $68.25.

Terms and Conditions
Loss/damage protection is not required. Books can only be protected at the time of initial rental. The loss/damage protection price varies based on the book. Books not protected will be subject to CampusBookRentals.com’s terms for replacing lost, stolen, or damaged textbooks according to the Rental Agreement. Protection period for the covered books is for the term of the rental and grace period only. Protection will not transfer to any other book, including replacement book, unless it is also purchased on the replacement book at time of replacement. A fee in the amount of 25% of the rental price must be paid via credit card at time of any loss or damage claim. Protection only covers rented textbooks against loss, theft, or damage which deems the book unusable and invaluable to CampusBookRentals.com. Loss/damage fraud is strictly punished by law. CampusBookRentals.com reserves the right to decline loss/damage protection to customers if instances of fraud or misuse are detected. Customers are encouraged to keep a copy of their receipt as it displays which books are insured. Any claim must be made via email to info@campusbookrentals.com. Please submit your order number and ISBN or title of the book you are making claim against. Claims are processed within 24-48 hours excluding weekends and major holidays. 

Payment Information
If your payment information changes during the period in which you are renting books, it is your responsibility to login to your account and edit or update your payment information.

Cancellations
Orders are processed through CampusBookRentals.com in a very timely manner. If you need to cancel an order for any reason, you must contact Campus Book Rentals IMMEDIATELY by phone 855-200-0021 or emailing info@campusbookrentals.com and requesting a cancellation. If the book has already shipped, you will need to simply return it for a full refund.

Changes
CampusBookRentals.com reserves the right to change its service policy, rental agreement, privacy policy, or terms of use at any time without any prior notification. Please review all of our terms of agreement and policy pages frequently.

FAQ'S

1. How do I track my books?
Log in to your account by clicking here. Once inside, you'll see your current textbook rentals listed along with a yellow box that says "track". Click there to view the tracking number and track your book(s). Note: not all books will have a tracking number, but most do and tracking numbers are loaded into your account as they become available.
2. How do I return my books?
Each time you rent textbooks from CampusBookRentals.com, you'll receive a bubble envelope with a prepaid USPS label attached to the outside. When you're done with your books, simply place them inside the return envelope and drop the package off at the nearest USPS drop box or Post Office. Shipping is all prepaid. PLEASE only use this method to return your books, because it will insure they arrive at the correct facility.
3. Can I write or highlight in my books?
You certainly can. Just remember that future students will rent the same book after you, so try to be respectful.
4. Are your books the same as my bookstore?
You can be confident when you rent textbooks from us, your books will be correct according to your order. We do not carry or ship international editions or reprints. We only ship US edition textbooks, which are the same as your campus bookstore. On occassion, if the only book we have available is a US teacher's edition, and if it is determined to be the same as the student edition page for page and word for word, we may elect to send it, though this is very rare.
5. How long does it take to get my books?
It depends on the shipping method you choose. We offer free shipping anywhere in the contiguous US which can take 7-14 business days. If you choose expedited shipping you can expect your order in about a week (5-8 business days). Remember, we offer a 21 day no-hassle money-back guarantee if you drop your class, order the wrong book, or just plain change your mind. You won't even pay for shipping.
6. Are there any fees to sign up?
There are no fees for signup. When you rent textbooks from us, there are no membership fees, hidden fees, or anything unusual whatsoever. We display the price you pay to rent the book, and that's it. What you see is what you get.
7. Can anyone rent books, or just students?
Yes, anyone can rent. You do not have to be attending school to rent textbooks from us.
8. Can I purchase my book after I rent it?
Yes, you can. You're only charged the difference between what you already paid to rent the book, and the value of the book at the time you initially rented. This is what makes renting textbooks so cool; it saves you money, while still allowing you to purchase the book if you'd like to. If you decide to keep a book, simply log in to your customer account, choose to purchase your book, and it will walk you through the checkout process.
9. Are there late fees?
We will do our best to make returning your book(s) simple and easy. As stated above, we even provide the return package with a prepaid label already attached. If however, books are not returned at the end of the rental period (and after the grace period), as specified in the rental agreement, the renter will be notified via email that their card will be charged for a 15 day extension of their book(s). If the book is not returned by the end of the 15 days the next charge will be for the purchase price of the book, which is: Market Value of Book at time of Rental - (Rental Fee + Extension) = Purchase Price of Book. We do work very hard to resolve every return discrepancy amicably. We want our customers to be happy and continue to rent textbooks throughout their college careers.

Renting Textbooks

Over one million students across nearly 6,000 campuses rent their textbooks from CampusBookRentals. That’s quite an endorsement from a highly-educated demographic! It’s well known that textbooks lose their value by the end of a class course, making it difficult, if not impossible, to recoup your purchasing costs with buyback. Renting guarantees you get your money’s worth, upfront, from college tomes you will never use again. Plus, renting is so easy. No more trips to the bookstore. CBR offers every title—in new or gently-used condition—online. With one quick search, you’ll be ready for classes. So, join your peers and make your college life a little bit easier (and wealthier).

Why Choose Us?

1. We have a top notch support staff. We hire problem solvers that are only a call or chat box away.

2. We've been around since the beginning. We pioneered textbook rentals in 2007, so you can be confident we know what we're doing.

3. You'll save money. Pay less than half price to rent textbooks, and if you decide you want to keep the book instead of renting it, just pay us the difference and the book is yours.

4. We have a 21 day risk free guarantee. Return your book for any reason within 21 days for a full refund.

Making A Difference

Our Making a Difference program is an important part of what we do.

We’re keeping our partnership with Operation Smile and have committed to donate a minimum of 80 additional surgeries this year.

Operation Smile is an incredible organization that forever changes children’s lives through reconstructive cleft lip surgeries. The long-term improvement in quality of life for the children that receive these surgeries is almost incomprehensible.

We’re honored to support the children of Operation Smile.