Browse / Technology & Engineering / Technical Communication / 10th Edition
Technical Communication 9780321270764

Technical Communication | 10th Edition

ISBN-10: 0321270762
ISBN-13: 9780321270764
PUBLISHER: Longman Publishing
Also available at
Note: Not guaranteed to come with supplemental materials (access codes, CDs, DVDs)
Product Description: * = new to this edition. Preface.   Acknowledgments. 1. Introduction to Technical Communication. Technical Communication Serves Practical Needs. Technical Communication is User-Centered. Technical Communication Is Efficient. *    Sample Document: A Citizen's Guide to Bioremediation. *    Technical Communication Comes in All Shapes and Sizes. *    Technical Communicators Employ a Broad Array of Skills. Technical Communication is Part of Most Careers. Communication Has Both an Electronic and a Human Side. Communication Reaches a Global Audience. Consider This: Twenty-First Century Jobs Require Portable Skills. Exercises. Collaborative Project. Service-Learning Project. I. COMMUNICATING IN THE WORKPLACE. *    Technical Communication in the News : "Report Pinpoints Cause of Columbia Shuttle Disaster". 2. Preparing an Effective Technical Document. Complete the Key Tasks. Rely on Creative and Critical Thinking. Guidelines for Writing with a Computer. *    Make Proofreading Your Final Step. *    Guidelines for Proofreading. Consider This: Workplace Settings Are Increasingly Virtual. Exercises. Collaborative Project. Service-Learning Project. 3. Delivering the Essential Information. Assess the Audience’s Information Needs. Identify Levels of Technicality.         The Highly Technical Document.         The Semitechnical Document.         The Nontechnical Document.         Primary and Secondary Audiences. Web-Based Documents for Multiple Audiences. *    A Web Page Linked to Various User Needs : Zantac™ Syrup. Develop an Audience and Use Profile.         Audience Characteristics.         Purpose of the Document.         Audience’s Technical Background.         Audience’s Cultural Background.         Audience’s Knowledge of the Subject.         Appropriate Details, Format, and Design.         Due Date and Timing. Consider This: Communication Failure Can Have Drastic Consequences. Exercises. Collaborative Projects. Service-Learning Project. *    4. Making a Persuasive Case. Identify Your Specific Goal.         Arguing to Influence People’s Opinions.         Arguing to Enlist People’s Support.         Presenting a Proposal.         Arguing to Change People’s Behavior. Assess the Political Realities. Expect Audience Resistance. Know How to Connect with the Audience. Allow for Give-and-Take. Ask for a Specific Response. Never Ask for Too Much. Recognize All Communication Constraints.         Organizational Constraints.         Legal Constraints.         Ethical Constraints.         Time Constraints.         Social and Psychological Constraints. Consider This: People Often React Emotionally to Persuasive Appeals. Support Your Claims.         Offer Convincing Evidence.         Appeal to Common Goals and Values. Consider the Cultural Context. Shape Your Argument. Guidelines for Making Your Case. Sample Document: Ewing Sales Letter. Checklist for Cross-Cultural Documents. Exercises. Collaborative Projects. Service-Learning Project.

Additional Details

PAGES: 832
CATEGORY: Technology & Engineering

21 Day Unconditional Guarantee

any book, any reason

Rent This Book Now:

Price guaranteed for 45:00 longer
Due May 15 $204.72
130 days (due Aug 1) $236.39
85 days (due Jun 17) $215.11
55 days (due May 18) $205.66
Select Your Own Date

Buy this book used:


List Price: $95.00
Your Savings:
Total Price:

REVIEWS for Technical Communication 10th Edition

Select a star rating


1. How do textbook rentals work?
It’s simple. Begin by searching for your textbook by ISBN (10 or 13-digit number that can be found on the back cover of each book), title, author or keyword. Next select how long you would like to rent the book then add it to your cart. Repeat for each book you’re looking for. After completing the order we’ll ship them to you and you’ll also receive a prepaid mailer. Return your books in the mailer by your rental due date.
2. Is renting a textbook better than purchasing it?
We offer both! You can buy or rent the book through Campus Book Rentals. It’s up to you to decide which option best meets your educational needs.
3. How do I track my order?
Login to your account here, you’ll see your current rentals listed textbook rentals listed with a yellow box that says “track”. Click the box to view the tracking number. *Not all books will have a tracking number since they may be sent from one of our partners. Tracking numbers will be updated as they become available.
4. How do I return my books?
When you rent textbooks from Campus Book Rentals you’ll receive a prepaid mailer. When it’s nearing your due date you’ll place your books inside the mailer and take it to the nearest USPS drop box or Post Office. If you don’t receive a mailer you can print a return label from your account. Return shipping is prepaid so please use either of the two methods to ensure they arrive at the correct facility.
5. Can I write or highlight in my book?
Of course! Just remember that future students will rent the same book after you, so please be respectful.
6. How much money can renting my books save?
It depends on the book. Generally renting textbooks can save you up to 80% compared to a new textbook.
7. Are Campus Book Rentals’ books the same as my bookstore’s?
Yes! We only ship US edition textbooks, which are the same as your campus bookstore.
8. Do access codes or other supplements come with a textbook rental?
One time use access codes and other supplemental materials are NOT included with rental books and must be purchased separately.
9. What if I don’t return my rental?
If your book rental is not returned by the due date, your credit card will be charged a non-return fee, equal to the replacement value for the book.
10. Can I purchase my book after I rent it?
Certainty! You’re only charged the difference between what you already paid and the value of the book at the time you initially rented. Login to your account and choose to purchase your book and it’ll walk you through the checkout process.

Textbook Rentals

We know that textbook rentals are the best way currently to distribute high quality textbooks, and we want to have you on board! Join over a million students that have saved money by renting! Not only is it better for you, but when you return it that book can go on to help even more students access affordable education. We're confident we offer the best value in rentals, but if you're not a believer you can always return your book for a no questions asked refund within 21 days.

Why Choose Us?

1. Campus Book Rentals pioneered the idea of textbook rentals, making prices significantly cheaper for every student while still maintaining the highest quality. We've been at it since 2007 and the entire industry has had to adapt to keep up.

2. Though keeping prices low has always been the goal, we can boast an excellent support team that has helped thousands of students get the best value for their education. Chat with them at 855-200-0021 or use our chat box.

3. We practice what we preach. We routinely read our own textbooks to further our own education while at work. We know that only with a well-educated team of individuals can we continue to change the industry for the better.

Make A Difference

At Campus Book Rentals our company is guided by a single question, "How are we making education more affordable?" We know that getting a college education is quickly becoming a rite of passage for students and is becoming more important every year. In order to make education more attainable for the 99%, we started renting textbooks so students could avoid high purchase prices and buyback programs. We know it's a better way, and we're going to show everyone how to make a college education affordable again.